Snapshot
Simulated Medical Office: Customer Service
The simulated customer work center will be designed to help expose students to a workplace setting at an earlier age. The instructor can build professionalism and bring real-world practice into the classroom. The perfect scenario or model would be for student middle grades to be exposed to units of study based on employability skills. The students, once in high school, would take intro classes for their chosen high school pathway. This is the point that the grant would begin to make a difference in student learning. The students would have units of study based on the customer service simulation. The teacher would assign specific days as professional days where the students would be expected not only dress the part but act business-like during the time in that area. This would teach proper attitude instead of trying to break bad habits. Inside this class, business and industry experts could help with the process to give validation. The next phase will be students taking dual credit classes that lead to a college credential. At the same time, students will be preparing to sit for industry certifications that have been chosen and deemed appropriate by business and industry for an entry-level position. The next phase would during senior year the student would access advanced work-based learning opportunities. The expectations would be that some student would be chosen for apprenticeship/paid internship model. The process would be driven by business and industry needs from the middle school level all through the high school career until they become employed. The thing about the grant and process is that the traits and skills are transferable to all aspects of post-secondary life. The student who during the pathway decided this was not a field they want to pursue would still have skills usable in any career.